Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

If you don’t find your desire question here, please inform us about it by e-mail to us at support@buying.com.bd

What forms of payment do you accept?

Buying.com.bd currently accepts Bangladesh Governments Postal payment service Nagad, BKash, Visa, MasterCard, Discover, American Express and Bank Transfer.

Does Buying.com.bd accept international credit cards?

Currently Buying.com.bd can accept international credit cards but we can only ship to an address within the Bangladesh and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

• Enter your street address on Address Line 1.

• Enter your City, County or Province, and Postal Code on Address Line 2.

• Enter your Country for the city.

• Enter AA for the state.

• Enter 11111 for the zip code.

For the shipping information

• Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check that your full name, billing address and phone number is associated with the credit card you’re trying to use. Also check that the credit card number and expiration date on your card matches what is entered. Please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.

Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don’t order online very often, if you’ve placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you’re trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank’s servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

What are cookies? Do I need to enable cookies on my browser to shop at Buying.com.bd?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features at Buying.com.bd. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Buying.com.bd account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “My Account” link at the top of the page. Then locate the “Logout” link at the top right, and click on it.For more information about how Buying.com.bd uses cookies, see our privacy policy.

How do I change the shipping address?

Please contact our Customer Loyalty Team at +8801572110426 PST immediately if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media.

Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.

How do I cancel my order?

To cancel your order online, log in to My Account and click on the Order Number that has items you want to cancel. (The status must say Submitted or Processing to be eligible for online cancellation.) Check the items in your order you’d like to cancel then click ‘Cancel Checked Items’. On the next screen, select a reason why you want to cancel the item(s) and click the ‘Submit Cancellation’ button. If your order was eligible for cancellation, the next screen will say: “Thanks! Your cancellation request has been successfully processed!”

Please contact our Customer Loyalty Team at +8801572110426 PST immediately if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media.

Please be advised that some orders are shipped very soon after order placement and it will not always be possible to cancel the order.

Why was the item in my shopping cart no longer available at checkout?

The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

Are you authorized to sell the brands you advertise on your site?

Yes, buying.com.bd is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!). For a full list of brands that we carry, please visit our Brands page.

Does Buying.com.bd offer coupons?

Buying.com.bd offers special savings on all of the best brand names. You can get your guilt-free daily fix for less at Buying.com.bd vs. your local department store. Join our subscription list (below website). follow us on Twitter, Like us on Facebook, and check back regularly for special coupon codes and promotions.

What are some garment care tips for my new clothing purchase?

So, you just found an awesome deal on Buying.com.bd ! Here are some great tips on how to help keep a variety of fabrics looking their best and lengthen their life to get the most out of your score!

Acetate: Most items made of acetate are dry-clean only, but some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool — never hot — iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.

Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

Do you ship internationally?

At this time orders may only be shipped to Bangladesh and Territories. Please keep in mind that using third-party shipping services is at your own risk.

Do you price match?

We are a deals site and our deals and prices fluctuate daily. For this reason, we do not honor price matching. This includes matching prices from previous or future sales as well as matching prices from orders that have already been submitted. In addition, we do not honor pricing advertised on other websites.